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Our Terms of Service

Last updated: 29 June 2025

Welcome to Xpand Matrix. These Terms of Service (“Terms”) govern your access to and use of our website (www.xpandmatrix.com), our hosted platforms, and all services we provide (collectively, the “Services”). By using our Services, you agree to these Terms in full. If you do not agree, you must not use our Services.

1. Who We Are

Xpand Matrix is a service brand operated in Pakistan, virtually providing:

  • Odoo ERP implementation & setup
  • Website design and development (Odoo-based)
  • QuickBooks and Odoo bookkeeping
  • Data migration (QBO to Odoo, QB Desktop to QBO)
  • VPS hosting for self-hosted Odoo
  • Other related business support services

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old
  • Provide accurate business and contact details
  • Have the authority to enter into agreements on behalf of your organization

3. Scope of Services

Each project is governed by a Service Agreement, email confirmation, or invoice. Services may include, but are not limited to:

  • ERP module setup (without custom code)
  • Website development using Odoo CMS
  • Hosting via third-party VPS providers (e.g., Contabo etc)
  • Monthly bookkeeping on QuickBooks or Odoo
  • Migration of accounting data between platforms

We may update or modify services periodically. You will be notified if changes impact your current agreement.

4. Payments and Pricing

  • All fees are quoted in PKR unless otherwise stated.
  • Bookkeeping services start from PKR 25,000/month, billed monthly in advance.
  • Other services are quoted on a project basis, with milestones or full payment due before delivery.
  • Payments must be made through authorized methods (bank transfer, PayPal, Payoneer, or Stripe where applicable).
  • Invoices are due within 7 days unless otherwise agreed. Late payments may result in paused services.

5. Client Responsibilities

You agree to:

  • Provide complete and timely access to required systems, data, and files
  • Appoint a point of contact for communications and approvals
  • Ensure backups before giving us access to sensitive systems
  • Comply with all local regulations applicable to your financial data and hosting usage

Delays caused by missing or late inputs may result in timeline shifts or extra charges.

6. Data Security & Confidentiality

We treat all your data with strict confidentiality:

  • Files and credentials are stored securely
  • Access is role-based and restricted to team members on your project
  • We do not sell or share your information with third parties except as outlined in our Privacy Policy

You are responsible for keeping your own credentials safe and informing us immediately if you suspect a breach.

7. Hosting Terms (if applicable)

For VPS hosting customers:

  • We provide managed or self-managed hosting for Odoo (Community version)
  • Hosting is provided via Contabo or your preferred provider
  • We handle Odoo install, backups, SSL, email setup, and performance tuning
  • You agree not to use our hosting for illegal content, spam, or prohibited activities

We reserve the right to suspend access if the server is misused or violated.

8. Intellectual Property

All code, designs, and deliverables remain the property of Xpand Matrix until full payment is received. Upon full payment:

  • You retain rights to your business’s website, ERP configuration, or accounting files
  • We retain the right to showcase project visuals in our portfolio (unless agreed otherwise)

Pre-built templates, Odoo modules, or third-party tools remain under their respective licenses.

9. Refunds & Cancellations

  • Project fees are non-refundable once work has commenced
  • Bookkeeping services can be cancelled with 14 days’ written notice before the next billing cycle
  • No partial refunds are issued for mid-month cancellations or unused hours
  • In rare cases (e.g., service failure), we may offer credit or partial refunds at our discretion

10. Limitation of Liability

To the fullest extent allowed by law:

  • Xpand Matrix is not liable for any indirect, incidental, special, or consequential damages
  • Our total liability for any claim will not exceed the amount you paid us in the 2 months before the issue arose
  • We are not responsible for data loss due to misconfigured third-party apps or unauthorized client changes

ERP and financial software carry inherent risks, clients are responsible for reviewing outputs and backups.

11. Termination

We may suspend or terminate services if:

  • Payments are not received
  • You breach these Terms
  • Your use of services is harmful or illegal

You may also terminate services by written notice, subject to the cancellation terms outlined above.

12. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be handled under the jurisdiction of the courts of Karachi, unless both parties agree to arbitration or alternate dispute resolution.

13. Changes to Terms

We may update these Terms occasionally. When we do:

  • The revised date will be updated at the top of this page
  • Major changes will be communicated via email or announcement
  • Continued use of our services implies acceptance of the new Terms

14. Contact Us

For questions about these Terms, your service agreement, or anything legal, contact us:

📧 Email: info@xpandmatrix.com

📱 WhatsApp: +92 321 2344882

📍 Karachi, Pakistan


By using Xpand Matrix services, you confirm that you’ve read, understood, and agreed to these Terms.